Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase.
You can return your order within 30 days after receiving it. A fixed return fee of €4.95 applies and will be deducted from your refund.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. If your order has not been processed or shipped yet, we’ll do our best to change or cancel it.
Once your order has been shipped, we can no longer make changes or cancel the order.
How long does shipping take?
Shipping usually takes5 to 12 business daysdue to our international fulfillment process.
How much does shipping cost?
We want to give everyone the chance to try us for free. That's why we offer free shipping for all orders.
Contact our customer service as soon as possible with your order number and photos of the product. We’ll help you find a solution.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.